FAQ

1. What is WiMAX?

Wi-Max, also known as Wi-MAX or WiMAX is an acronym for Worldwide Interoperability for Microwave Access. It is a wireless wideband technology capable of acting as an alternative for techlogies like cable and DSL on communitarian networks construction;

 

2. What are WiMAX benefits?

1 - Practical, you can move your CPE device (Customer Premise Equipment), needed for service providing and get an internet access in all your office.
2 - Allows one or more telephone lines to the customer using VoIP technology.
3 - Quick installation and activation: WiMAX Services installation and activation are quick and easy.
4 - High quality connection: With WiMAX usage you can surf the web with a very good speed.

3. What do I need to have a WiMAX connection?

You will need your computer to have an Ethernet card and a wireless device called CPE (Customer Premise Equipment). Startel provides CPE equipment with a monthly fee.

4. Do I need a telephone line to be able to have WiMAX services?

No. WiMAX is a wireless technology, so you don't need a telephone line to have Internet access or to have voice services. All you need is a CPE (Customer Premise Equipment).

 

5. What is the CPE cost?

Startel can rent a CPE with a monthly cost of 20.00$USD (equivalent to KZ 1,920.00/96.00 exchange tax) to turn your Internet access easy.

 

6. Is WiMAX safe?

Yes. WiMAX Technology incorporates on a much better and flexible way the security support rather than WiFi standard. All user traffic is encrypted before being sent through network.

 

7. How do I connect my computer to WiMAX Service?

You will need to connect your computer to a CPE (Customer Premise Equipment) using Ethernet cable.

 

8. How should I proceed if there is any damage on my CPE or if this equipment does not work properly?

On this situation please call us to our Client support by dialing 227 227 227 explaining the problem. If we are able to identify the problem on your CPE, it will be replaced.

 

9. Why should I contract Startel services?

Only Startel can offer to your company all security, reliability and quality that you need with very competitive prices. We work with a team with higly qualified and motivated professionals to provide to your company the best client support according to your needs;

 

10. How do I have access to voice, data and Internet services from Startel?

We will have a great pleasure to take care of your services request. Our Client support team waits for your call through the number 227 227 227. You also can ask us for a service proposal by e-mail: negocios@startel.ao

We are waiting for you. We want to be your main choice on Telecommunications integrated services in Angola.